Letters to the Editor

July 26, 2017

Valuing community feedback

I refer to the letter published in the Wednesday, July 12 edition of the Yarrawonga Chronicle from Sue Bigger and thank her for the feedback in relation to goods that were donated to the Opportunity Shop and the disappointment of her friend not being able to exchange goods for stock donated to us that we had on the shop floor. 
At the time of setting up and opening the Opp Shop the option of allowing members of the community to swap items was considered but not implemented as it was seen at the time to be unworkable, would cause confusion and have a serious impact in the turnover of stock for sale and MHA Care’s ability to give back to the community.
All profits generated by our community Opportunity Shop go back into community based programs supporting those at disadvantage including the aged and those with disabilities.
These programs include FoodShare, Meals on Wheels, Community Cars, Respite Services, Home Care and Personal Care Support.
At MHA Care we are proud of our Team at the Opp Shop and how the Shop has grown since it was first opened in 2010.   
We greatly value community feedback on all aspects of our operations and the services we provide in the community as it supports us to make informed changes to our community based activities as we deliver the best possible services to our consumers and the community.
As with all feedback; a review of our policy on swapping items will be undertaken.  
We thank everyone for all their support over the years.  Your Opportunity Shop is here to support your community.
Robin Harwood
Manager - Yarrawonga Community Opportunity Shop 

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